Frequently Asked Questions

Customer Service

The Basics

What exactly is Gym Insurance+?

We started out providing insurance to PushPress subscribers, but we quickly realized we'd created something special that could benefit the entire fitness community. Born from our partnership with Authentic Insurance, Gym Insurance+ is our way of supporting gym owners and fitness professionals like you. We're here to help you build a stronger business that takes care of you, your family, your team, and your community.

Who's behind our insurance policies?

Your policy comes from Authentic Insurance and is backed by Everspan Insurance Company – they've got an "A- Excellent" rating from AM Best, so you can rest easy knowing you're in good hands.

How are your rates so competitive?

Here's the thing – we've reimagined how gym insurance should work. By using technology smartly and cutting out unnecessary middlemen, we've created a streamlined process that saves you money. For example, where traditional insurers might charge you $300-400 monthly for basic coverage, we can often offer comparable protection for significantly less. Plus, we actually understand the fitness industry, so we've built policies that give you exactly what you need, nothing more and nothing less. And because we have solid data about how gyms really operate, insurance companies trust us to assess risk better, which means better rates for you.

Getting Started

Ready to get covered? Here's how:

Go here to get your quote – it's quick and simple. Answer a few questions about your business, and you'll get an instant quote. You can either buy right away or chat with one of our licensed agents first to make sure you're getting exactly what you need.

Do I need to be a PushPress subscriber to buy a policy?

No, you don't need to be a PushPress subscriber to buy a Gym Insurance+ policy! While we'd love for you to check out PushPress, having a subscription isn't a requirement. You could be using another gym management software, such as Mindbody, Zen Planner, Wodify, Momence, or any others—or nothing at all. It doesn't matter to us. You can still take full advantage of our great insurance and incredible savings!

Want to compare our coverage with your current policy?

We've made this super easy! You've got two great options:

  • Try our AI-powered comparison tool – just upload your current policy or quote, and our system will break down the coverage differences and price comparisons in minutes. It's like having an insurance expert do all the heavy lifting for you!
  • Schedule a chat with one of our licensed agents who can walk through your current coverage line by line and show you exactly how our policy stacks up. They can explain things like why having $2M aggregate liability might be better than $1M, or why professional liability matters for your CrossFit box.

How do I manage my policy?

Here's the link to our policy management hub. No need to remember another password – just enter your email address, and we'll send you a one-time code to log in. Easy!

What about payments?

We keep it flexible! Pay monthly or annually by credit card or ACH – whatever works best for your cash flow. For example, if you're opening a new gym and want to manage startup costs, our monthly payment option can help you spread out expenses while still getting full coverage from day one. Need to update your payment information? Send us email and we'll get that updated for you.

Can I switch to Gym Insurance+ if I already have a policy?

Coverage Details

What types of fitness activities do you cover?

We've got you covered for pretty much everything! Here are some real-world examples:

  • Running a CrossFit box? We cover everything from Olympic lifting to rope climbs
  • Teaching yoga? Whether it's hot yoga, aerial yoga, or traditional practices, you're protected
  • Boxing or martial arts gym? We cover sparring sessions and member-vs-member training
  • Boutique fitness studio? Your HIIT classes, dance cardio, and strength training are all included
  • Hosting a workout in the park? Your outdoor bootcamps are covered too

We even cover unique offerings like:

  • Kids' fitness classes (for ages 2 and up)
  • Cold plunge and sauna sessions- 24-7 gym access
  • Specialized equipment like pegboards, ropes, and rings
  • Pole fitness classes

Some things we can't cover yet (but we're working on it!) include rock climbing walls, shooting ranges, parkour, children's gymnastics studios, swimming pools, cheerleading, sports medicine, IVs, childcare centers, and tanning beds.

What about events and competitions?

Community events? Absolutely! Whether it's a:

  • Summer BBQ for your members
  • Charity fundraiser workout
  • Nutrition seminar with food sampling
  • Local competition with up to 100 participants
  • Member appreciation day

We've got your back!

Do you cover independent trainers?

You bet! Let's break it down:

If you're a gym owner: You can add each of your 1099 trainers to your General Liability policy for $20/year. For example, if you have three independent coaches teaching classes, they can all be covered under your policy.

If you're an independent trainer: We've got specialized coverage for you whether you're: 

  • Teaching at multiple gyms (we'll add each location as an Additional Insured)  
  • Running your own bootcamp business  
  • Training clients in their homes 
  • Renting space in a gym for personal training

Can you cover multiple gym locations?

Yes, we can! We can cover multiple locations and multiple states on the same policy. You can add all your locations when getting a quote online, but if it's easier (or you have more than a few locations), we recommend setting up time to talk to one of our agents as they'll be able to assist you the best.

Managing Your Policy

What if something happens and I need to file a claim?

We know filing a claim can seem scary and stressful. We've made it super simple – just log into your policy portal and follow the steps. You can file a claim right away and our team will guide you through the process. If you need help, our support team is always ready to assist.

Need your Certificate of Insurance (COI)?

We emailed a copy to you right when you purchase your policy. Can't find it? Just log into your policy management portal and download a new copy. This comes in handy when you're renting a new space or need to prove coverage for an event.

Got questions about trying something new at your gym?

Here's what makes us different: we want you to tell us everything! Unlike other insurers who might get nervous about new ideas, we're here to help you grow.

For example:

  • Planning to add a nutrition coaching program? Let's talk about how to cover that.
  • Want to start selling supplements or smoothies? We can add that coverage.
  • Thinking about offering both boxing and yoga classes? We'll help you figure out the right protection.
  • Buying a new-to-you gym and wanting to combine your insurance coverage to save? We can do this for you.

Think of us as your partners in the industry – if you've got a new idea for your gym or an event you want to host, let's talk about it. We're constantly updating our coverage to match what modern fitness businesses actually need.

What do I do if I decide to cancel my policy?

You can cancel your policy at any time and receive a prorated refund on any premiums you've paid. Simply email us and we'll handle the next steps.

Where to Find Us

Where is Gym Insurance+ available?

We offer coverage in all 48 contiguous U.S. states and we're working to add AK and HI in 2025. Not in our coverage area yet? Get on our waiting list, and we'll let you know as soon as we expand to your location!

Need help or have more questions?

Our support team is always ready to help. Here are all the ways you can get in touch with us. Whether you need help comparing quotes, understanding coverage, or just want to bounce ideas around, we're here for you.

Ask us anything—we'll answer.

We've earned the trust of hundreds of fitness professionals with our transparent, helpful approach to insurance.
Ask us anything ✨

Get answers to your questions in real time—without the pressures of talking to someone, and on your own schedule.

Compare your policies & coverage online✨

Upload your current policy or quotes and we'll compare prices and coverage, instantly. Highly recommended!

Need urgent help? 🚨

If it's during business hours, call (269) 430-2997 to speak with a licensed insurance agent.

Send us an email ✉️

Email is still a great way to ask a question! Send us an email at support@gyminsurance.com and we'll get back to you asap.

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Don't let high costs or inadequate coverage hold your gym back. Protect your business and your students with insurance built for you.

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