Frequently Asked Questions

Find the answers in our Customer Service FAQ.

Phone

Customer Service Reps are available from Monday to Friday from 9am to 5:30pm (EST).

• United States: +1 (269) 430-2997

Contact Form

You can use our Contact Form. Our intention is to reply within 24-48 hours. Thank you for your patience.

Chat

Our Customer Service Reps are available from Monday to Friday from 9am to 5:30pm (EST). To access our Customer Service chat feature, look for the chat icon in the bottom right corner on these pages:

• Quote Assistance or Review (Pre-Purchase)
• Policy Management Assistance (Post-Purchase)

Common Customer Service Requests

To help you get your requests resolved fast, here are some of our common customer service requests:

• File a Claim
  • Log in to your policy management hub and file a claim from the main policy dashboard
• Cancel Policy
  • Send an email to support@gyminsurance.com with the subject line "Request Policy Cancellation" and our agents will assist you with the next steps.
• Download COIs
  • Log in to your policy management hub and file a claim from the main policy dashboard
• Update Payments
  • Send an email to support@gyminsurance.com with the subject line "Update Payments" and our agents will assist you with the next steps.
• Update Policy Coverage or Information
  • Send an email to support@gyminsurance.com with the subject line "Update Policy" and our agents will assist you with the next steps.

Regular Mail

We are happy to hear from you. If for any reason you need to send us something, here are our physical office addresses. Please do not attempt to visit our locations without first making an appointment—many of our employees work 100% remotely. We believe insurance should be easy and online—and our entire team is only a phone call away if you ever need additional assistance.

• PushPress Headquarters (mail only)
  • 2093A Philadelphia Pike, Unit 284, Claymont, DE 19703
• Authentic Insurance Office (mail only)
  • 400 E 5th St., Dayton, OH 45402
• Authentic Insurance Headquarters (mail only)
  • Industrious University Place, 41 E 11th St., 10th Floor, New York, NY 10003